Univest – Control: Trades Modal → Plan Picker (Flow 1.1 → 1.2)
Who Converts, Who Doesn't
Per-segment completion rates, sorted by biggest opportunity first
Flow Funnel
Screen-by-screen conversion rates, 50 personas entered
Segment Divergence
The same screen, dramatically different outcomes, this is what aggregate metrics hide
Critical Divergence
At 1 1, The Privacy Guardian users drop off at 100% while The Enthusiast users drop off at just 0%. That's a 100pp gap on the same screen.
The Confused Novice
The Enthusiast
The Pragmatist
The Privacy Guardian
The Skeptic
1 1
100pp spread60%
0%
7.7%
100%
54.5%
1 2
100pp spread100%
20%
66.7%
100%
The Why, Persona Monologues
What users were thinking at the moment they decided to leave
1 2
, 20 voices“Even as competitor research, the plan picker asking me to pay ₹1 to unlock, with ₹2,799 auto-renewal in tiny text crossed a line with the hidden auto-renewal. I can't in good conscience engage with this pricing structure.”
28yo Senior Product Manager, Bengaluru, ₹220,000/mo
The SkepticValidated skepticismTrust
1.9/10
Clarity
5.5/10
Value
3.4/10
“I reached the plan picker asking me to pay ₹1 to unlock, with ₹2,799 auto-renewal in tiny text and immediately spotted the auto-renewal at ₹2,799 buried in the footer. Classic dark pattern. This is exactly what I tell clients to avoid.”
36yo Equity Research Analyst, Chennai, ₹240,000/mo
The SkepticValidated skepticismTrust
1.9/10
Clarity
5.5/10
Value
3.4/10
“Good concept but the plan picker asking me to pay ₹1 to unlock, with ₹2,799 auto-renewal in tiny text asks me to enter payment details for a ₹1 trial with a hidden ₹2,799 auto-renew. My CA brain won't let me proceed.”
38yo Marketing Manager, Gurugram, ₹250,000/mo
The PragmatistCalculated exitTrust
4.2/10
Clarity
6.8/10
Value
6.1/10
“Even as competitor research, the plan picker asking me to pay ₹1 to unlock, with ₹2,799 auto-renewal in tiny text crossed a line with the hidden auto-renewal. I can't in good conscience engage with this pricing structure.”
29yo Chartered Accountant, Ahmedabad, ₹145,000/mo
The SkepticValidated skepticismTrust
1.9/10
Clarity
5.5/10
Value
3.4/10
“I reached the plan picker asking me to pay ₹1 to unlock, with ₹2,799 auto-renewal in tiny text and immediately spotted the auto-renewal at ₹2,799 buried in the footer. Classic dark pattern. This is exactly what I tell clients to avoid.”
41yo Electronics Shop Owner, Indore, ₹95,000/mo
The SkepticValidated skepticismTrust
1.9/10
Clarity
5.5/10
Value
3.4/10
“Got to the plan picker asking me to pay ₹1 to unlock, with ₹2,799 auto-renewal in tiny text and there are three different price options. I got confused about which one to pick and if I choose wrong, will I lose money? Better not.”
30yo Process Engineer, Coimbatore, ₹52,000/mo
The Confused NoviceConfused and cautiousTrust
3.9/10
Clarity
4.8/10
Value
5.1/10
“Reached the plan picker asking me to pay ₹1 to unlock, with ₹2,799 auto-renewal in tiny text — the plan picker is unnecessarily complex. Three plan options with strikethrough prices? I've read enough UX dark-pattern literature to know what this is.”
33yo Hospital Pharmacist, Kochi, ₹58,000/mo
The PragmatistCalculated exitTrust
4.2/10
Clarity
6.8/10
Value
6.1/10
“Reached the plan picker asking me to pay ₹1 to unlock, with ₹2,799 auto-renewal in tiny text — the plan picker is unnecessarily complex. Three plan options with strikethrough prices? I've read enough UX dark-pattern literature to know what this is.”
34yo Boutique Owner, Vadodara, ₹70,000/mo
The PragmatistCalculated exitTrust
4.2/10
Clarity
6.8/10
Value
6.1/10
“Good concept but the plan picker asking me to pay ₹1 to unlock, with ₹2,799 auto-renewal in tiny text asks me to enter payment details for a ₹1 trial with a hidden ₹2,799 auto-renew. My CA brain won't let me proceed.”
32yo Software Engineer, Mysuru, ₹72,000/mo
The PragmatistCalculated exitTrust
4.2/10
Clarity
6.8/10
Value
6.1/10
“Got to the plan picker asking me to pay ₹1 to unlock, with ₹2,799 auto-renewal in tiny text — the ₹1 looked fine but 'Billed quarterly, renews at ₹2,799' in 9px font? That's a subscription trap. Closing.”
36yo PSU Engineer, Bhubaneswar, ₹96,000/mo
The SkepticValidated skepticismTrust
1.9/10
Clarity
5.5/10
Value
3.4/10
“Reached the plan picker asking me to pay ₹1 to unlock, with ₹2,799 auto-renewal in tiny text — the plan picker is unnecessarily complex. Three plan options with strikethrough prices? I've read enough UX dark-pattern literature to know what this is.”
33yo Junior College Lecturer, Hubli, ₹35,000/mo
The PragmatistCalculated exitTrust
4.2/10
Clarity
6.8/10
Value
6.1/10
“Hit the plan picker asking me to pay ₹1 to unlock, with ₹2,799 auto-renewal in tiny text and it said my husband has to approve money transfers. He won't. Closing before I get in trouble.”
26yo Content Writer, Dehradun, ₹32,000/mo
The EnthusiastDisappointed but okayTrust
5.9/10
Clarity
7.8/10
Value
7.8/10
“At the plan picker asking me to pay ₹1 to unlock, with ₹2,799 auto-renewal in tiny text I realized this would show up as a subscription on our joint account. Not worth the conversation. Closing.”
29yo HR Executive, Ranchi, ₹42,000/mo
The EnthusiastDisappointed but okayTrust
5.9/10
Clarity
7.8/10
Value
7.8/10
“Got to the plan picker asking me to pay ₹1 to unlock, with ₹2,799 auto-renewal in tiny text and there are three different price options. I got confused about which one to pick and if I choose wrong, will I lose money? Better not.”
26yo State Govt Clerk, Raipur, ₹36,000/mo
The Confused NoviceConfused and cautiousTrust
3.9/10
Clarity
4.8/10
Value
5.1/10
“The the plan picker asking me to pay ₹1 to unlock, with ₹2,799 auto-renewal in tiny text has ₹1 and ₹2,799 and ₹699 — I don't understand what each means. Too risky without someone to explain.”
38yo Auto Mechanic, Aurangabad, ₹65,000/mo
The Confused NoviceConfused and cautiousTrust
3.9/10
Clarity
4.8/10
Value
5.1/10
“Hit the plan picker asking me to pay ₹1 to unlock, with ₹2,799 auto-renewal in tiny text and it said my husband has to approve money transfers. He won't. Closing before I get in trouble.”
23yo Junior Developer, Visakhapatnam, ₹32,000/mo
The EnthusiastDisappointed but okayTrust
5.9/10
Clarity
7.8/10
Value
7.8/10
“Good concept but the plan picker asking me to pay ₹1 to unlock, with ₹2,799 auto-renewal in tiny text asks me to enter payment details for a ₹1 trial with a hidden ₹2,799 auto-renew. My CA brain won't let me proceed.”
27yo Boutique Manager, Jodhpur, ₹30,000/mo
The PragmatistCalculated exitTrust
4.2/10
Clarity
6.8/10
Value
6.1/10
“Good concept but the plan picker asking me to pay ₹1 to unlock, with ₹2,799 auto-renewal in tiny text asks me to enter payment details for a ₹1 trial with a hidden ₹2,799 auto-renew. My CA brain won't let me proceed.”
29yo Accountant, Rajkot, ₹38,000/mo
The PragmatistCalculated exitTrust
4.2/10
Clarity
6.8/10
Value
6.1/10
“Reached the plan picker asking me to pay ₹1 to unlock, with ₹2,799 auto-renewal in tiny text — the plan picker is unnecessarily complex. Three plan options with strikethrough prices? I've read enough UX dark-pattern literature to know what this is.”
29yo Freelancer, Surat, ₹25,000/mo
The PragmatistCalculated exitTrust
4.2/10
Clarity
6.8/10
Value
6.1/10
“The the plan picker asking me to pay ₹1 to unlock, with ₹2,799 auto-renewal in tiny text has ₹1 and ₹2,799 and ₹699 — I don't understand what each means. Too risky without someone to explain.”
65yo Retired, Bhopal, ₹18,000/mo
The Confused NoviceConfused and cautiousTrust
3.9/10
Clarity
4.8/10
Value
5.1/10
1 1
, 14 voices“The opening trades modal showing '3 f&o ideas for free' is marketing noise. I don't need tips; I build my own models. Not engaging.”
34yo Quantitative Researcher, Pune, ₹380,000/mo
The SkepticValidated skepticismTrust
2.7/10
Clarity
5.5/10
Value
3.4/10
“Stock advisory on the opening trades modal showing '3 F&O ideas for FREE' — my husband would ask why I'm gambling. I'll close before I get further. This is not for me.”
34yo Senior Secondary Teacher, Lucknow, ₹38,000/mo
The Privacy GuardianAnxious and withdrawnTrust
3/10
Clarity
5.2/10
Value
3.1/10
“I see the opening trades modal showing '3 F&O ideas for FREE' and recognize the pattern: free tip → subscription trap. No time for this; my money is already allocated.”
39yo Civil Engineer, Nagpur, ₹78,000/mo
The PragmatistCalculated exitTrust
5/10
Clarity
6.8/10
Value
6.1/10
“The opening trades modal showing '3 f&o ideas for free' is marketing noise. I don't need tips; I build my own models. Not engaging.”
37yo Section Officer, Kolkata, ₹92,000/mo
The SkepticValidated skepticismTrust
2.7/10
Clarity
5.5/10
Value
3.4/10
“The moment I see 'FREE tips' on the opening trades modal showing '3 F&O ideas for FREE' I know this is a lead-gen funnel. My professional judgment says no.”
31yo Branch Manager, Belgaum, ₹55,000/mo
The SkepticValidated skepticismTrust
2.7/10
Clarity
5.5/10
Value
3.4/10
“I see the opening trades modal showing '3 F&O ideas for FREE' and the alarm bells are already going off. '84.7% accuracy' — that's a fin-influencer number. I do real research. Closing.”
31yo Assistant Manager, Warangal, ₹44,000/mo
The SkepticValidated skepticismTrust
2.7/10
Clarity
5.5/10
Value
3.4/10
“Too many things on the opening trades modal showing '3 F&O ideas for FREE' and I don't know where to start. My wife said don't put money in anything without asking her. Closing.”
21yo BCom Student, Mumbai, ₹5,000/mo
The Confused NoviceConfused and cautiousTrust
4.7/10
Clarity
4.8/10
Value
5.1/10
“Too many things on the opening trades modal showing '3 F&O ideas for FREE' and I don't know where to start. My wife said don't put money in anything without asking her. Closing.”
26yo Unknown, Bengaluru, ₹0/mo
The Confused NoviceConfused and cautiousTrust
4.7/10
Clarity
4.8/10
Value
5.1/10
“The opening trades modal showing '3 f&o ideas for free' is marketing noise. I don't need tips; I build my own models. Not engaging.”
19yo B.Tech Student, Patna, ₹0/mo
The SkepticValidated skepticismTrust
2.7/10
Clarity
5.5/10
Value
3.4/10
“Too many things on the opening trades modal showing '3 F&O ideas for FREE' and I don't know where to start. My wife said don't put money in anything without asking her. Closing.”
33yo Cab Driver, Delhi, ₹22,000/mo
The Confused NoviceConfused and cautiousTrust
4.7/10
Clarity
4.8/10
Value
5.1/10
“I can't read English very well and the opening trades modal showing '3 F&O ideas for FREE' has too much text. Not sure what I'm being asked to do.”
30yo Teacher, Lucknow, ₹40,000/mo
The Confused NoviceConfused and cautiousTrust
4.7/10
Clarity
4.8/10
Value
5.1/10
“Too many things on the opening trades modal showing '3 F&O ideas for FREE' and I don't know where to start. My wife said don't put money in anything without asking her. Closing.”
55yo Farmer, Begusarai, ₹12,000/mo
The Confused NoviceConfused and cautiousTrust
4.7/10
Clarity
4.8/10
Value
5.1/10
“The moment I see 'FREE tips' on the opening trades modal showing '3 F&O ideas for FREE' I know this is a lead-gen funnel. My professional judgment says no.”
44yo Small Shop Owner, Varanasi, ₹35,000/mo
The SkepticValidated skepticismTrust
2.7/10
Clarity
5.5/10
Value
3.4/10
“Too many things on the opening trades modal showing '3 F&O ideas for FREE' and I don't know where to start. My wife said don't put money in anything without asking her. Closing.”
22yo Unknown, Patna, ₹0/mo
The Confused NoviceConfused and cautiousTrust
4.7/10
Clarity
4.8/10
Value
5.1/10
Clustered Drop-Off Reasons
Root causes at each drop-off point, clustered from persona reasonings
Fix Recommendations
Ranked by impact and feasibility, build these first
Root cause: Auto-renewal at ₹2,799 buried in fine print triggers subscription-trap anxiety
Increase auto-renewal disclosure to 14px bold; add 'no auto-renew for ₹9' opt-out toggle
Root cause: 84.7% accuracy claim perceived as fin-influencer bait with no methodology
Replace with a verified 3-year win-rate range and link to methodology
Root cause: Cognitive overload from multi-plan pricing display
Default to a single plan; hide other durations in collapsed 'See more options' section
Root cause: SEBI registration and trust signals below the fold on smaller screens
Pin SEBI reg number and user count in the top 200px viewport across all device sizes